Privacy Policy

This Privacy Policy explains how Kiran Gems USA Inc. (“Kiran Jewelry,” “Kiran,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with kiranjewelry.com (the “Site”) and our business relationships with independent jewelers and other qualified jewelry businesses.

Kiran Jewelry is the brand under which Kiran Gems USA Inc. offers fine jewelry, natural diamonds, and related products and services.

By using the Site or conducting business with Kiran, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Because the Site is primarily intended for business-to-business use, we may collect information including:

Business and Contact Information

• Name
• Business name
• Job title or position
• Email address
• Telephone number
• Business address
• Billing and shipping information
• Other information provided in connection with a business relationship

Account Information

If you create an account, we may collect:

• Login credentials and account identifiers
• Business verification information
• Account preferences
• Authorized-user information
• Account status and related records

Order and Transaction Information

We may collect information relating to business transactions, including:

• Products and quantities ordered
• Order dates
• Pricing and transaction amounts
• Payment status
• Shipping information
• Order history
• Credits or other transaction adjustments
• Memo and sample merchandise
• Required or submitted business reporting
• Communications relating to orders and transactions

Communications

If you contact us or communicate with us, we may retain the content of those communications and related contact information.

2. Information Collected Automatically

When you visit or use the Site, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Date and time of visits
• Referring website or source
• General interactions with the Site
• Technical and security information

We use this information to operate, secure, maintain, and improve the Site and to understand how the Site is used.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site and, where permitted, understand Site usage.

Our cookies generally fall into two categories:

Essential cookies help operate core Site functions, including account login, sessions, orders, security, and basic Site functionality.

Analytics cookies help us understand how visitors use the Site, including which pages, collections, products, and styles receive engagement, how visitors arrive at the Site, and general Site performance.

We do not currently use advertising or behavioral retargeting cookies.

For additional information, please see our Kiran Jewelry Cookie Policy.

4. How We Use Information

We may use information to:

• Create, maintain, and manage business accounts;
• Verify businesses and authorized users;
• Process and fulfill orders;
• Manage purchased and memo merchandise;
• Coordinate shipping and fulfillment;
• Process and administer payments;
• Maintain transaction and business records;
• Communicate regarding products, inventory, collections, pricing, orders, and account matters;
• Manage customer reporting and other business requirements;
• Provide customer and account support;
• Understand customer and retailer activity;
• Improve our Site, products, collections, and services;
• Analyze Site performance and engagement;
• Protect against fraud, unauthorized activity, and security threats;
• Enforce our agreements and business policies;
• Comply with applicable laws, regulations, legal processes, or governmental requests; and
• Protect our rights, property, business, and users.

5. Business Communications

We may use your business contact information to communicate with you regarding legitimate business matters, including:

• Orders and transactions;
• Account activity;
• Product availability;
• Inventory;
• Collections and new products;
• Wholesale pricing and commercial opportunities;
• Memo merchandise;
• Business reporting and account requirements;
• Trade shows and industry events;
• Website or service updates; and
• Other business opportunities or communications relevant to our relationship.

We do not currently use SMS marketing.

6. How We Share Information

We may share information with service providers and other parties when reasonably necessary to operate our business, provide services, or fulfill transactions.

These parties may include providers supporting:

• Website hosting and technology;
• Information technology;
• Account management;
• Payment processing and banking;
• Shipping and logistics;
• Security and fraud prevention;
• Communications;
• Analytics;
• Professional services; and
• Legal and compliance functions.

We may also disclose information:

• When required by law, regulation, legal process, or governmental request;
• To protect the rights, property, safety, or security of Kiran, our customers, or others;
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction; or
• With your direction or consent where appropriate.

We do not sell personal information for monetary consideration.

7. Analytics Information

We may use analytics technologies to understand how visitors interact with the Site and to improve its performance and usefulness.

Analytics information may include pages visited, products or collections viewed, general traffic sources, engagement patterns, and Site performance information.

Where applicable law requires consent before using non-essential analytics cookies, we will provide an appropriate consent mechanism and honor applicable choices.

Analytics information is not currently used for behavioral advertising or advertising retargeting.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Information Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain business and account records;
• Complete transactions;
• Manage ongoing business relationships;
• Maintain records relating to purchased or memo merchandise;
• Address disputes and enforce agreements;
• Meet legal, accounting, tax, and regulatory obligations; and
• Protect our legitimate business interests.

Retention periods may vary depending on the type of information and the nature of the business relationship.

10. Business Information

Because Kiran operates primarily in a business-to-business environment, some information we collect may relate to professional or business activities rather than individuals acting in a personal or consumer capacity.

Depending on applicable law and the circumstances in which information is collected, certain business or professional information may be treated differently from consumer personal information.

11. State Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• The right to know or access certain personal information we maintain;
• The right to request correction of inaccurate information;
• The right to request deletion of certain information;
• The right to receive information about how personal information is collected and used;
• Certain rights to opt out of specified data practices where applicable; and
• The right to appeal certain decisions concerning a privacy request.

Residents of states with applicable comprehensive privacy laws may have additional rights under those laws.

We will process verified privacy requests in accordance with applicable legal requirements. Where applicable law recognizes privacy preference signals or similar mechanisms, we will honor them as required.

12. Exercising Privacy Rights

To submit a privacy request, please contact us using the information below.

We may need to verify your identity or authority to make the request before providing or changing information.

We will not discriminate against individuals for exercising privacy rights that are legally available to them.

13. International Visitors

Kiran currently conducts online sales and business operations through the Site within the United States.

If you access the Site from outside the United States, you understand that your information may be processed in the United States and subject to applicable U.S. laws.

14. Children

The Site is intended for businesses and business professionals and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 through the Site.

15. Third-Party Websites and Services

The Site may contain links to third-party websites or use third-party services.

Those third parties may have their own privacy policies and practices. Kiran is not responsible for the privacy practices of third-party websites or services that it does not control.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will post the updated Privacy Policy on the Site and revise the effective date.

We encourage you to review this Privacy Policy periodically for updates.

17. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact:

Kiran Gems USA Inc.
555 5th Ave, Floor 18
New York, NY 10017
United States

Email: infousa@kirangems.com
Website: kiranjewelry.com